Eccles:it resources: Difference between revisions
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All requests for IT support in the Dunedin School of Medicine should be handled in the following way (Some research units may have alternative arrangements): | All requests for IT support in the Dunedin School of Medicine should be handled in the following way (Some research units may have alternative arrangements): | ||
* During Office hours (8.30am - 5.00pm) | * During Office hours (8.30am - 5.00pm) | ||
**Email dsm.it@ | **Email dsm.it@otago.ac.nz (Preferred contact method) | ||
**Ring the ICT Support Group on the university extension 4137 (39 4137 from ODHB) | **Ring the ICT Support Group on the university extension 4137 (39 4137 from ODHB) | ||
**Leave a message if you get the Voicemail | **Leave a message if you get the Voicemail |
Revision as of 20:36, 4 June 2007
Getting help
ICT Support
From the DSM ICTSG website:
All requests for IT support in the Dunedin School of Medicine should be handled in the following way (Some research units may have alternative arrangements):
- During Office hours (8.30am - 5.00pm)
- Email dsm.it@otago.ac.nz (Preferred contact method)
- Ring the ICT Support Group on the university extension 4137 (39 4137 from ODHB)
- Leave a message if you get the Voicemail
- If it is URGENT and you have not contacted anyone or have had no response, then contact your departmental administrator. They will be able to help track one of us down.
- If you are still desperate then ring John Kaiser on 021 1422 920.
- After Hours: The University ITS HelpDesk has longer hours depending on student demand. Try 8888 or helpdesk@otago.ac.nz.
Internet use and costs
As an externally-funded research group we pay for all our billable network traffic i.e. off-campus, inward and outward. This warning from the DSM ICT Support Group about internet use applies to us, link (PDF), but the short story is:
- Don't download music and movies (we pay for the network bandwidth).
- Don't play music and movies from the internet - this counts as (1), above (unless work related e.g. online presentations).
- No BitTorrent or other P2P filesharing apps for music and movies.
- Do not install any software without talking to the sysadmin first e.g. Skype.
- Don't fill up the HDD with anything from (1) or (2) above, MP3s you've ripped, or anything you care about - it will be deleted after you've gone.
- Don't store MP3's or movies on DSMX1. Store you personal music etc. on your local machine only.
- Don't print rubbish - B&W or colour (we pay for that too).
File and data storage
- Keep all data in the "DGG_data" folder in the "Developmental Genetics Group" folder on DSMX1, the Med School file server.
- Don't secret your data away in your home directory on DSMX1, or on your own computer: it makes it difficult, if not practically impossible, for others to find data generated by lab members when they move on.
- For binary data files that go on DSMX1 e.g. excel files, ABI SDS files, images, we have a hierarchical folder-naming structure inside the "DGG_data" folder that relates to the type of experiment: DGG_data->method->tissue->user->date->files (you can argue this one till blue in the face; at the end of the day we've decided on a system, and need to stick too it to make it at all useful, AJ).
- File-naming is another can of worms. At minimum, start with the date in YYYY-MM-DD format followed by an underscore then your intitials or name e.g., 2006-12-07_AJ_blah-blah.xls. Please do not use spaces in folder or file names - use an underscore or dash instead.
- Create a plain text file inside each folder you create that describes the contents of the folder i.e what experiment, lab book page references etc. We haven't decided on a standardised way of doing this yet, but anything is better than nothing.
- Don't store non-work stuff on DSMX1 e.g., MP3's, movies. Store you personal music etc. on your local machine only.