Endy:Victor3 Service History

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*'''Error message''' - Plate holder moving error at measurement unit.  The holder cannot move freely .  The EEPROM parameters are corrupted or there is a mechanical/electronic fault is the plate holder unit.  Error number 4004.
*'''Error message''' - Plate holder moving error at measurement unit.  The holder cannot move freely .  The EEPROM parameters are corrupted or there is a mechanical/electronic fault is the plate holder unit.  Error number 4004.
*'''Service call -''' placed 10am 8/29/05.  Confirmation number 310586013
*'''Service call -''' placed 10am 8/29/05.  Confirmation number 310586013
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*'''Resolution -''' ?
+
*'''Resolution -''' Service call returned on 8/30/05.  Believes the shaker error is because of the long shake steps. Has seen a busted motor from shake steps as long as ours.  Will visit on 9/2/05 to replace the belts.

Revision as of 11:06, 31 August 2005

8/29/05

Error message received relating to shaking in long time courses.

  • Error message - Plate holder moving error at measurement unit. The holder cannot move freely . The EEPROM parameters are corrupted or there is a mechanical/electronic fault is the plate holder unit. Error number 4004.
  • Service call - placed 10am 8/29/05. Confirmation number 310586013
  • Resolution - Service call returned on 8/30/05. Believes the shaker error is because of the long shake steps. Has seen a busted motor from shake steps as long as ours. Will visit on 9/2/05 to replace the belts.
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