Prince:Troubleshooting the Eksigent UPLC system

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  • These are some common problems that we have encountered during the usage of the UPLC system. If there are any other problems not mentioned below please refer to the Diagnostics and Troubleshooting guide (pg. 59-65) in Eksigent's operator's manual.
  • If the power level shows a 100% usage, it is highly likely that the nitrogen cylinder is empty.
  • If the temperature in the refrigerated region where the sample is stored is not cold, it is highly likely that the condensed water is frozen. The solution is to remove the samples and store it at lower temperature and stop the cooling system by increasing the temperature of the sample storage area until the ice thaws. Note that the best way to access the control window is through a method file.
  • If the pressure is very unstable, the tubes might have air bubbles trapped in them. Disconnect the trap and analytical column and purge the system. Always de-gas the solvents and purge the system when adding or changing solvents.
  • If the pressure in pump A during the sample loading phase is 0 and the pressure is 0 when the sample runs through analytical column, there is a leak in tube connecting pump A and the trap column.
  • If the pressure in pump A during the sample loading phase is normal, however, the pressure is low when the sample runs through analytical column, there is a leak in the tube connecting trap column to the analytical column.
  • If the pressure in pump A during the sample loading phase is 0 or fluctuating, however, the pressure is normal when sample runs through analytical column, this problem arises due to presence of an air bubble in the sample loading line. This happens usually due to empty sample vials, empty vials which consist of solvent that sandwiches the sample and empty wash bottle that holds methanol.
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